Teaching and Educational Support - Resources

• Quality Improvement
• Service Improvement 

• IHI & IHI Open School: International resource offering free online courses: http://www.ihi.org/offerings/ihiopenschool/Pages/default.aspx
• NHS Institute for Innovation & Improvement http://www.institute.nhs.uk/
• Scottish Patient Safety Programme http://www.scottishpatientsafetyprogramme.scot.nhs.uk/programme
• WHO Patient Safety Curriculum Guide http://www.who.int/patientsafety/education/curriculum/en/index.html
• World Alliance for Patient Safety http://www.who.int/patientsafety/worldalliance/en/
• Check a Box. Save a Life http://www.safesurg.org/uploads/1/0/9/0/1090835/student_improver_handbook.final_sssl_formatted.pdf

Articles and Books 

Batalden PB & Davidoff F (2007) What is “quality improvement” and how can it transform healthcare? Quality & Safety in Health Care; 16:2-3

Batalden PB & Stoltz PK (1993) A Framework for the Continual Improvement of Healthcare: Building and Applying Professional and Improvement Knowledge to Test Changes in Daily Work. Journal on Quality Improvement, October. 19 (10) 424-452

Berwick D and Lucian LL (1999) Reducing errors in medicine. British Medical Journal; 319:136-137

Berwick DM (1989) Continuous Improvement as an Ideal in Health Care. New England Journal of Medicine; 320:53-56

Berwick DM (1996)A primer on leading the improvement of systems.  British Medical Journal 312  619-622

Berwick DM (2003) Escape Fire: Designs for the Future of Health Care. Jossey-Bass.

Cox S, Wilcock P & Young J (1999) Improving the Repeat Prescribing Process in a Busy General Practice - A study using continuous quality improvement methodology, Quality  in Health Care, 8 119-125

Crosby PB (1995) Quality Without Tears: The Art of Hassle-Free Management. Pub: McGraw-Hill Professional

Deming WE (2002) Out of the Crisis. Pub: MIT Press; 1st MIT Press Ed edition

Gawande A (2010) The Checklist Manifesto. Profile Books, London.

Institute for Healthcare Improvement (2005) Going Lean in Health Care. Pub Institute for Healthcare Improvement, Cambridge, USA.

Jackson TL & Jones KR (1996) Implementing a Lean Management System. Pub Productivity Press, Portland USA.

Jones D & Mitchell A (2006) Lean thinking for the NHS. Pub The NHS Confederation, London.

Langley G, Nolan K, Nolan T, Norman C, Provost L, (1996), The Improvement Guide: a practical approach to enhancing organisational performance, Jossey Bass Publishers, San Francisco.

Maxwell RJ (1984) Quality assessment in health.  British Medical Journal; 288: 1470-2

McCarthy M (2006) Can car manufacturing techniques reform health care? The Lancet 367 (9507): 290-291.

Nelson G, Batalden P, Plume S, Mohr J (1996) Improving Health Care Part 2 - A Clinical Improvement Worksheet and Users’ Manual. The Joint Commission Journal on Quality  Improvement. 22 (8) 531-548

NHS Institute NHS Institute for Innovation and Improvement (2005) Lean Six Sigma: some basic concepts. NHS Institute for Innovation and Improvement, University of Warwick

NHS Institute for Innovation and Improvement (2007) The Improvement Leaders’ Guides Available on line at: http://www.institute.nhs.uk/improvementleadersguide 

NHS Lean Thinking Network (2006) Lean thinking mini guide. NHS Institute for Innovation and Improvement, University of Warwick.

Scholtes PR, Joiner BL, Streibel JL (2003) The Team Handbook – 3rd Edition. Pub: Oriel Inc.

Scholtes PR, Joiner BL, Streibel JL (2003) The Team Handbook – 3^rd Edition. Pub: Oriel Inc. (if purchased through Amazon.com it costs less than £15 as opposed to around £25 on Amazon.co.uk)

Walton M (1992) The Deming Management Method. Pub: Mercury Business Books

World Alliance for Patient Safety (2008) WHO surgical safety checklist and implementation manual.  Available from http://www.who.int/patientsafety/safesurgery/ss_checklist/en/index.html